Privacy Policy – Kennet Cars
Last Updated: 01/11/2025
At Kennet Cars, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services, visit our website, or interact with us in any way. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
– Contact Information: Your name, address, email address, phone number, and other contact details.
– Booking Information: Pickup and drop-off locations, dates, times, and any special instructions you provide.
– Payment Information: Credit card details or other payment information necessary to process your bookings.
– Device Information: IP address, browser type, operating system, and other technical information about the device you use to access our website or mobile app.
– Location Information: Your location data when you use our mobile app or website (with your consent).
– Usage Data: Information about how you use our services, including the pages you visit on our website, the features you use in our app, and the bookings you make.
– Communication Data: Records of your communications with us, including emails, phone calls, and chat messages.
2. How We Use Your Information
We use your personal information for the following purposes:
– Providing Services: To process your bookings, arrange transportation, and provide you with the services you request.
– Communication: To communicate with you about your bookings, answer your inquiries, and provide customer support.
– Payment Processing: To process your payments for our services.
– Improving Services: To analyze usage data and improve our website, mobile app, and services.
– Personalization: To personalize your experience and offer you tailored recommendations and promotions.
– Marketing: To send you marketing communications about our services, promotions, and special offers (with your consent).
– Legal Compliance: To comply with legal obligations and regulations.
– Security: To protect our website, mobile app, and services from fraud, abuse, and unauthorized access.
3. Data Sharing
We may share your personal information with the following parties:
– Service Providers: Third-party service providers who assist us with payment processing, data analytics, marketing, and other essential functions.
– Business Partners: Trusted business partners who offer complementary services or products that may be of interest to you (with your consent).
– Legal Authorities: Government agencies, law enforcement officials, or other legal authorities when required by law or to protect our rights.
– Affiliates: Our subsidiaries or affiliates for internal business purposes.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
– Encryption: Using encryption to protect sensitive data during transmission and storage.
– Access Controls: Limiting access to your personal information to authorized personnel only.
– Security Audits: Conducting regular security audits to identify and address potential vulnerabilities.
– Data Minimization: Collecting only the personal information that is necessary for the purposes outlined in this policy.
5. Data Retention
We at kennet Cars retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed.
6. Your Rights
You have the following rights regarding your personal information:
– Access: You have the right to access the personal information we hold about you.
– Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
– Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
– Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
– Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
– Portability: You have the right to receive your personal information in a structured, machine-readable format and to transmit it to another controller.
– Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us using the contact information provided below.
7. Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect information about your browsing activity on our website and mobile app. Cookies are small data files that are stored on your device and allow us to recognize you when you return to our website. You can control the use of cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
9. Children’s Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
– Address: 200 Brook Drive, Reading, RG2 6UB
– Phone: 01189 86 66 66
– Email: bookings@kennetcars.com
We are committed to addressing your concerns and resolving any issues you may have.