FAQ

How do I pay?

Kennett Cars – Reading Taxis Offer customer’s different modes of payment; pay by credit/debit card Online or over the phone. We accept all major cards including American Express as payment. If you wish to pay by cash please make your booking via the phone and pay the driver on the day.

I’m a business customer can I get a credit account?

Please contact us with your requirements using the “contact us” form.

When do I need to book my car?

All Online bookings should be made in advance with plenty of time. For bookings within the next 24 hour(s) please call us on 01189 866666 to confirm availability.

Are there any time restrictions?

No we operate 365 days a year, 24 hours a day.

Will I receive confirmation of my journey?

When booking Online you will receive two separate emails. The first email confirms taxis in reading have successfully received your payment and we are in the process of confirming your journey with our fleet. A second email will be sent to you confirming your journey has been booked in. If, in the unlikely situation your journey is not confirmed we will automatically cancel your booking giving you plenty of time to make alternative arrangements.

Do you provide a receipt?

We taxis in reading will email you a receipt with a booking reference and contact number by email.

Do you operate a fixed price policy?

The price quoted is the price you pay. The price paid allows for up to 40 minutes waiting time after the plane lands. Each period of 15 minutes after that time will be charged at £5. Car parking fees are to be paid to the driver on the day and he will supply you with a receipt. The only exception to this are bookings for Bank Holidays or if you book incorrectly (i.e you specify the wrong time) you may be asked to pay the difference on the day.<

What is your cancellation policy?

Bookings cancelled with at least 12 hours notice will be refunded in full, this make take up to 3 working days. If your driver has already been dispatched before you have cancelled you may still be charged.

Am I charged if my flight is delayed?

No, we taxis in reading do not charge you any extra if your flight is delayed. Reading taxis always check your arrival time before dispatch your driver.

Where do I meet my driver when I land at the airport?

Your driver will be waiting for you in the arrivals area by the airport information desk holding a ‘meet & greet’ board with your name clearly written on it. If you have provided your mobile number we will contact you if any difficulty to find you. Please take a note of our phone number so you can ring us if you need to.

Are your prices per car or per person?

Reading Taxis vehicles are sole use vehicles, our prices are per vehicle.

What type of vehicles do you have?

To see a full list of taxis in reading vehicles please visit our Fleet Page.